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Frontier network outages get worse in NY, triggering state investigation

Enlarge / A Frontier Communications van. (credit: Getty Images | jetcityimage)

Frontier Communications customers are reporting more outages and longer repair times, and state government officials have decided to investigate.

NY Public Service Commission (PSC) staff reported “that several Frontier Communications subsidiaries have significant service-quality problems, including escalating complaint rates, lengthy repair durations, and localized network reliability issues,” a PSC announcement Thursday said.

PSC staff is seeking more detailed information from Frontier on customer trouble reports and “will work with Frontier to develop and implement a plan to improve poor localized network reliability conditions,” the announcement said.

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