Verizon today claimed that it is “disrupt[ing] the cable industry” with new broadband-and-TV deals that eliminate “traditional cable bundles” and hidden fees, and the move immediately received positive press from the likes of The Wall Street Journal and Consumer Reports.
Verizon claims the new deals are available immediately for both new and existing subscribers. But actually getting one of these great deals is, so far, difficult or impossible if you already have Verizon FiOS service.
I have FiOS broadband and TV at my home in Massachusetts, so I was able to test whether Verizon would provide one of the new deals without any hassle. This probably won’t surprise you, but I wasn’t able to get one of the new deals at all, and a Verizon rep I spoke with didn’t know when the system would be fixed.